FAQ – Frequently Asked Questions
Have questions? Here you'll find answers to the most common questions about our products, orders, and collaborations.
Products
Are the cosmetics natural?
Are the cosmetics natural?
Yes, all our formulas are made with natural ingredients and patented biotechnological active ingredients, developed in our laboratory. We do not use silicones, parabens, or ingredients of animal origin.
Are the products tested on animals?
Are the products tested on animals?
No, we do not test our products on animals. Our laboratory complies with European regulations prohibiting all forms of animal testing for cosmetics.
Are they suitable for sensitive skin?
Are they suitable for sensitive skin?
Our formulations are designed to ensure maximum tolerability . However, we always recommend reading the INCI and doing a patch test before first use.
Do cosmetics have fragrance?
Do cosmetics have fragrance?
Some products contain natural and delicate fragrances , selected to enrich the sensory experience without irritating the skin.
Is the packaging recyclable?
Is the packaging recyclable?
Yes, we work to ensure minimal environmental impact, even with our packaging. We use recyclable glass, paper, and plastic. Disposal instructions are provided on each package.
Orders, Shipping and Delivery
Where do you ship to?
Where do you ship to?
We ship throughout Italy and Europe. We don't currently ship outside the EU, but we're working on expanding the service.
How long does it take to receive my order?
How long does it take to receive my order?
Orders are processed within 1-2 business days . Delivery times vary depending on the destination:
• Italy: 2–4 working days
• Europe: 4–7 working days
How can I track my order?
How can I track my order?
You will receive an email with the tracking link as soon as your package is shipped.
Can I change or cancel an order?
Can I change or cancel an order?
Contact us as soon as possible. If your order hasn't shipped yet, we can change or cancel it without any problem.
What if I receive a damaged or wrong product?
What if I receive a damaged or wrong product?
Please email us at info@francescalami.com within 5 days of receiving your order with a photo of the product: we'll find a solution right away.
Resellers & Partners
Can I sell your products in my shop?
Can I sell your products in my shop?
Yes, we're always happy to partner with select retailers . If you share our vision and values, please contact us using the "Become a Retailer" form.
Do you offer special conditions for industry professionals?
Do you offer special conditions for industry professionals?
Yes, we offer dedicated solutions for beauty salons, pharmacies, and concept stores . Contact us for a personalized quote.
Can I request a custom line?
Can I request a custom line?
You will receive an email with the tracking link as soon as your package is shipped.
How can I contact you for a Partner?
How can I contact you for a Partner?
Write to us at info@francescalami.com or fill out the form in the Become a Vendor section. We'd be happy to explore new synergies.