Shipping Policy

This page explains how we handle shipping, delivery times, and shipping costs for orders placed on francescalami.com. If you have any questions, please contact us at info@francescalami.com, including your order number.

Where We Ship & Our Carriers

We ship from Italy throughout mainland Italy, the islands, and to many countries within the European Union. Deliveries are handled by selected express couriers, including Poste Italiane and DHL. Once your order leaves our warehouse, you will receive a tracking number via email. Please note that we are unable to deliver to P.O. Boxes.

Order Processing & Delivery Times

Orders confirmed on business days are typically processed within 1–2 business days. During sales, product launches, or holiday periods, processing times may be extended by 1–2 additional business days.

Estimated transit times are:

• Italy: 1–3 business days (2–4 business days for islands and remote areas)
• European Union: 3–6 business days

These delivery times are estimates only and may vary due to circumstances beyond our control.

Shipping Costs

Shipping costs are automatically calculated at checkout based on the destination and the weight/volume of the order.

We may offer free shipping above a specified order value. If available, the applicable threshold will be clearly displayed in your shopping cart and during checkout.

Additional delivery services selected by the customer (such as scheduled delivery) may incur extra charges, which will be shown before payment is completed.

Orders Containing Pre-Order or Backordered Items

If your order includes items that are available at a later date, the shipment will be dispatched once all items are ready.

Where appropriate, we may split your order into multiple shipments. In this case, you will receive separate tracking emails, and no additional shipping charges will apply beyond those shown at checkout.

Changing the Delivery Address

You may request a change to your delivery address while your order status is "Processing."

If the order has already been marked as "Shipped," we will attempt to intercept the shipment with the courier whenever possible.

Please note that incorrect or incomplete addresses may cause delivery delays. If a parcel is returned to us due to an incorrect address or because it was not collected, reshipment will be arranged once the additional shipping costs have been paid.

Failed Deliveries, Lost or Damaged Parcels

If your parcel arrives damaged, please sign for the delivery with reservation (where applicable) and send photographs of the damage to info@francescalami.com within 48 hours.

We will open a claim with the courier and, depending on product availability, offer either a replacement or a refund.

If the carrier confirms that a parcel has been lost, we will either issue a full refund or ship a replacement order.

International Shipping Outside the European Union

For deliveries outside the European Union, customs duties, import taxes, and any additional customs charges are the responsibility of the recipient and are non-refundable.

Customs clearance times are outside our control and may extend the estimated delivery timeframe.

As required by law, we declare the actual value of the goods on all shipping documentation.

Public Holidays & Force Majeure

Orders are not shipped on national public holidays or weekends.

Severe weather, strikes, customs delays, or other exceptional circumstances may affect delivery times. Should this occur, we will notify customers by email as soon as reasonably possible.

Packaging & Sustainability

We carefully package all orders using protective materials. Whenever possible, we prioritize recyclable packaging and optimize parcel sizes to reduce packaging waste and unnecessary split shipments.

Invoices & Documentation

Your order confirmation and receipt/invoice will be sent by email.

If you require specific invoicing details for tax purposes, please contact us immediately after placing your order and before your order enters the "Processing" stage.

Contact Us

If you have any questions regarding shipping, tracking, or deliveries, please contact us at info@francescalami.com or via the contact form at https://francescalami.com/pages/contact.

Please always include your order number and a telephone number so we can assist you as quickly as possible.